The question below is chosen each day from a test bank of over 600 items developed by CNA/STNA subject matter experts throughout the country, that have either been retired from service or are under consideration for future use. Select and Submit an answer to test your knowledge, and see how you do relative to all others that have chosen to answer that question today. Note: We have provided a feedback survey for your convenience once you answer the question.

You are in a resident's room when the resident becomes angry and aggressive. The next step is to

a. tell the resident you will call security if he can not control his anger
b. yell for the charge nurse to come help you
c. calmly ask the resident what has caused him to become angry
d. grab the resident to help him onto his bed so he does not fall

Click here to submit your answer