The question below is chosen each day from a test bank of over 600 items developed by CNA/STNA subject matter experts throughout the country, that have either been retired from service or are under consideration for future use. Select and Submit an answer to test your knowledge, and see how you do relative to all others that have chosen to answer that question today. Note: We have provided a feedback survey for your convenience once you answer the question.


If a resident becomes agitated and aggressive you should

a. call in security to deal with the out of control resident
b. tell the resident that you will let the care team know in the morning
c. escort the resident back to their room and put them to bed
d. talk to the person in a calm manner and refocus their attention

Click here to submit your answer