The question below is chosen each day from a test bank of over 600 items developed by CNA/STNA subject matter experts throughout the country, that have either been retired from service or are under consideration for future use. Select and Submit an answer to test your knowledge, and see how you do relative to all others that have chosen to answer that question today. Note: We have provided a feedback survey for your convenience once you answer the question.


A good listening approach to use when communicating with residents is:

a. stay at least 6 feet away from the resident
b. sit beside the resident
c. give him advice
d. avoid looking directly in his eyes

Click here to submit your answer